Last updated: 21 April 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Cool Mzansi website (coolmzansi.co.za) and the supply of promotional products and related services to our customers.

By submitting a quote request, placing an order, or using our website, you agree to be bound by these Terms.

2. About Us

Cool Mzansi is a business-to-business (B2B) supplier of branded promotional products based in South Africa.

Address: 62 3rd Avenue, Linbropark, Sandton, Gauteng, South Africa
Email: info@coolmzansi.co.za
Phone: +27 64 979 4803

3. Definitions

  • “Cool Mzansi”, “we”, “us”, “our” — refers to Cool Mzansi
  • “Customer”, “you”, “your” — the business or person placing an order
  • “Goods” — the promotional products and merchandise supplied
  • “Services” — branding, printing, embroidery, and related production services
  • “Quotation” — a written price estimate issued by Cool Mzansi

4. Quotations

  • All quotations are provided in South African Rand (ZAR) and exclude VAT unless stated otherwise.
  • Quotations are valid for 14 days from the date of issue.
  • Quotations are subject to:
  • Stock availability at the time of order confirmation
  • Exchange rate fluctuations (for imported materials)
  • Changes in supplier pricing
  • Final artwork approval
  • Verbal quotations are not binding. Only written quotations issued by Cool Mzansi are valid.

5. Orders and Order Confirmation

  • Orders are only confirmed upon:
  1. Written customer acceptance of a valid quotation
  2. Receipt of payment (or agreed deposit)
  3. Approval of final artwork or mockup by the customer
  • Cool Mzansi reserves the right to decline any order at its discretion.
  • Minimum order quantities apply and vary by product. Please refer to each product listing or contact us for details.

6. Payment Terms

  • New customers: 100% payment is required upfront via EFT before production commences.
  • Established customers: Alternative payment terms (such as 50% deposit and 50% on completion, or account terms) may be agreed upon at Cool Mzansi’s discretion.
  • Banking details are provided with the Proforma Invoice.
  • Cool Mzansi does not accept cash or post-dated cheques.
  • A Tax Invoice will be issued upon receipt of full payment.
  • Late payments on approved account terms attract interest at the prime rate plus 2% per annum.

7. Artwork and Branding

  • The customer is responsible for supplying artwork in the required format. Preferred formats are vector files (.ai, .eps, .pdf, or .svg) with fonts outlined or converted to curves.
  • Cool Mzansi will provide a digital mockup for customer approval before production begins.
  • The customer must review the mockup carefully and confirm:
  • Spelling and grammar
  • Colours (Pantone references where applicable)
  • Sizing and placement
  • Artwork quality
  • Once the customer approves a mockup in writing (email or signed document), Cool Mzansi is not liable for any errors in the approved artwork.
  • Artwork setup fees, if applicable, will be quoted separately.

8. Production and Lead Times

  • Standard production lead time is 7-10 working days from the later of:
  • Receipt of full payment or agreed deposit
  • Final approval of mockup and artwork
  • Confirmation of stock availability
  • Lead times exclude weekends, public holidays, and delivery time.
  • Rush orders may be accommodated at an additional cost, subject to capacity.
  • Cool Mzansi is not liable for delays caused by:
  • Supplier stock shortages
  • Courier delays
  • Force majeure events (load shedding, strikes, natural disasters, etc.)

9. Delivery

  • Delivery is arranged via nominated courier services within South Africa.
  • Delivery charges are quoted separately based on destination and consignment size.
  • Delivery timeframes are estimates and not guaranteed.
  • Risk in the Goods passes to the customer upon delivery. The customer is responsible for inspecting goods upon receipt.
  • The customer must notify Cool Mzansi within 7 days of delivery of any defects, shortages, or damage. Claims submitted after this period may not be accepted.
  • Title to the Goods remains with Cool Mzansi until full payment is received.

10. Returns and Refunds

Due to the customised nature of branded products, returns are strictly limited to:

  • Manufacturing defects — demonstrable defects in the product itself
  • Branding errors — where Cool Mzansi has printed, embroidered, or produced incorrect artwork (that differs from the approved mockup)
  • Damage in transit — where goods arrive visibly damaged

Returns are not accepted for:

  • Change of mind
  • Incorrect artwork or information supplied by the customer
  • Colours varying slightly from the digital mockup (due to screen vs. print differences)
  • Customer errors in sizing, quantity, or specifications
  • Minor variations inherent to manual production processes

Claims process:

  • Claims must be lodged in writing to info@coolmzansi.co.za within 7 days of delivery
  • Photographic evidence must be provided for defects or damage
  • Cool Mzansi will investigate and respond within 7 working days
  • Approved returns will be replaced, repaired, or refunded at Cool Mzansi’s discretion

11. Intellectual Property

  • Customer-supplied artwork: The customer warrants that they hold all necessary rights, licences, and permissions for any logos, trademarks, images, or artwork supplied. The customer indemnifies Cool Mzansi against any intellectual property claims arising from the use of customer-supplied materials.
  • Cool Mzansi content: All content on the Cool Mzansi website (including logos, text, graphics, and designs) is protected by copyright and may not be reproduced without written permission.
  • Product photography: Unless otherwise agreed, Cool Mzansi reserves the right to use images of completed work for marketing purposes, with customer branding visible.

12. Confidentiality

Both parties agree to treat as confidential any non-public information received during the course of business, including pricing, designs, and customer data.

13. Limitation of Liability

  • To the maximum extent permitted by South African law, Cool Mzansi’s total liability for any claim arising from these Terms is limited to the value of the specific order giving rise to the claim.
  • Cool Mzansi is not liable for any indirect, consequential, or special damages, including but not limited to loss of profit, loss of business, or reputational damage.
  • Nothing in these Terms limits or excludes liability for death, personal injury, fraud, or any liability that cannot be lawfully limited.

14. Force Majeure

Cool Mzansi is not liable for any failure or delay in performance caused by events beyond reasonable control, including:

  • Load shedding (Eskom power cuts)
  • Strikes or labour disputes
  • Transport disruptions
  • Natural disasters
  • Pandemics or government restrictions
  • Cybersecurity incidents

15. Data Protection (POPIA)

Cool Mzansi processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). For details, please refer to our Privacy Policy.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts, specifically the Magistrate’s Court of Johannesburg where applicable.

17. Changes to These Terms

Cool Mzansi reserves the right to update or amend these Terms at any time. The most current version will always be published on our website with the “Last updated” date. Continued use of our services after any amendment constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact

For any questions about these Terms and Conditions:

Cool Mzansi
Email: info@coolmzansi.co.za
Phone: +27 64 979 4803
Address: 62 3rd Avenue, Linbropark, Sandton, Gauteng, South Africa