Last updated: 21 April 2026

1. Introduction

Cool Mzansi (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website at coolmzansi.co.za or engaging with our services, you consent to the practices described in this Privacy Policy.

2. Responsible Party and Information Officer

Under POPIA, the “Responsible Party” is the entity that determines how and why your personal information is processed.

Responsible Party: Cool Mzansi
Trading Name: Cool Mzansi
Registered Address: 62 3rd Avenue, Linbropark, Sandton, Gauteng, South Africa
Information Officer: [Information Officer Name]
VAT Registration Number: [VAT Number]
Email: info@coolmzansi.co.za
Phone: +27 64 979 4803

3. Personal Information We Collect

We collect personal information that you voluntarily provide when you interact with our website or services, including:

Identifying information: full name, surname, job title or role.

Contact details: email address, phone number, physical or postal address.

Company information: business name, company registration number, VAT number, industry.

Transaction information: quote requests, artwork files, order history, delivery details, payment records.

Technical data: IP address, browser type, device information, pages visited, time spent on pages.

Cookies and similar technologies: for details, see our Cookie Policy section below and our cookie consent banner.

We do not knowingly collect information from children under the age of 18.

4. How We Use Your Personal Information

We process your personal information for the following legitimate purposes:

  • Responding to quotation requests and fulfilling orders for promotional products
  • Communicating with you regarding enquiries, orders, deliveries, or account matters
  • Producing custom-branded products according to your specifications
  • Managing customer accounts and maintaining transaction records
  • Improving our website, products, and customer experience
  • Complying with legal, t